On Sun Swallowing FAQ Page!
When will my order be shipped?
We pack and ship orders on the first two days of every week. Therefore, you can expect your order to be dispatched in 1-5 business days, relative to when the order was placed.
How long will shipping take?
For Australian shipping, expect 3-7 days. For the rest of the world, expect 1-4 weeks dependant on where you are and COVID shipping delays.
Where is the book shipping from?
Melbourne, Australia.
If Dakota is based in the UK, why can’t books/merch ship from the UK?
Whilst Dakota is currently in the UK, we are based in Australia. All books and merchandise are produced and stored locally.
Why does international shipping cost the amount it does?
Unfortunately, Australia is rather far from the rest of the world, and that’s reflected in shipping prices. We hear you - it’s frustrating for us too! On top of that, we independently process, pack and ship every order ourselves.
We are constantly searching for new ways to lower shipping prices (often, with success!) and personally subsidise international shipping costs as best we can. If you have any concerns, you can email us at shipping@purenowhere.com anytime.
How can I find my tracking information?
All our shipping is tracked, and generally tracking emails from our postage carrier are directed straight to your inbox. However, if yours aren’t arriving, email us at shipping@purenowhere.com with your full name and order number and we’ll be able to locate your tracking number.
Can I change my address/shipping details?
If you have filled in the incorrect address, please email us ASAP at shipping@purenowhere.com so we can fix your order. If the order is dispatched before you email us, we are unable to change where it is shipping to. Get in touch and we’ll try and work something out!
I pre-ordered the book, where is my discount code for merch?
If you email hello@purenowhere.com with proof of pre-order (name, order number and/or order confirmation screenshot), we’ll send you the 10% discount code ASAP! This code can only be used once. If found to be shared, your order will be cancelled and refunded.
Can I request a refund?
We do not accept change-of-mind refunds. If your book arrives damaged or otherwise in unsatisfactory condition, please get in touch at shipping@purenowhere.com and we will rectify the issue ASAP.
Why have I not received an email confirmation after my order?
A few possible reasons - you might have entered an incorrect email, the email might have bounced back or it might have ended up in your spam. If you can’t find your confirmation and are concerned, email us! We’ll sort it out.
Will the book be stocked in physical stores + bookshops?
Yes! We are currently working on ensuring the book is available in bookshops worldwide. If you have a specific place you’d like it stocked, email us at hello@purenowhere.com!
Will it be available on other websites, like Amazon, Book Depository, etc?
Currently, we have no immediate plans to distribute to these platforms. Doing so means a large chunk of our profit margin disappears, giving us less opportunity to pay the creatives we work with and invest in future projects. We would also have less control over the book s being sent out, and no ability to combine them with merch orders. On top of that, we have some ethical objections to the practices of Amazon and other e-commerce sellers.
However, we recognise that these distributors would make the book more accessible (especially in remote parts of the world, where our shipping prices might be higher). We’re looking into various options and constantly evaluating the situation. In the meantime, we’re focusing on bookstore stockists! If you have a place you think we should stock in, email us at hello@purenowhere.com.
Will the book be available as an eBook or Audio Book?
Further down the track we have every intent to provide these formats, but as of right now the book remains available as paperback only.
Can you break down your pricing for the book?
We’re really passionate about transparency when it comes to the financials behind creative projects. A lot of thought and number-crunching goes into our pricing. Our priority is ensuring we’re printing local and supporting small business at every step, while properly compensating the creatives involved (as we’re all small, emerging and independent).
Per copy, the costing looks like:
$6 - printing cost
$1.10 - paying our photographers
$1 - paying our illustrator
$2 - packaging and shipping label
$1 - $2.65 - processing charges
The leftover profits are split between the writer and editorial/creative team, and re-invested into future publishing projects!
Is On Sun Swallowing appropriate for a younger audience? What is the best recommended age for comprehension?
On Sun Swallowing is best digested with a level of maturity as it explores the author's personal experience with themes of sensitivity such as: religious trauma, disordered thinking, mental illness, delusion, amongst others. Regarding comprehension, poetry and prose is often structured in a way that beckons dissection and analysis upon reading in order to allow optimal personal interpretations. With all of the above considered, we believe On Sun Swallowing would be best suited to an audience aged 15+.